Frequently Asked Questions
Everything you need to know about your Nidecker gear and orders.
What is the standard shipping time for new snowboards?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days depending on your location, while express options are available at checkout.
Do Nidecker products come with a warranty?
Yes, all Nidecker snowboards, boots, and bindings come with a standard 2-year warranty against manufacturing defects. You can extend this to 3 years by registering your product online.
How do I determine the correct binding size for my boots?
We provide a comprehensive size chart on every product page. Generally, size M fits US men's 7-9.5, and size L fits 10-13+, but we recommend checking the specific model compatibility.
What is your return policy for equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that mounted snowboards or used gear cannot be returned unless there is a manufacturer defect.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated automatically during the checkout process.
How should I maintain my Nidecker snowboard?
To ensure longevity, we recommend drying your edges after every session, waxing every 3-5 days of riding, and storing your board in a cool, dry place during the off-season.